Clipper Customer Support

Questions? We’re here to help. Below is a how-to guide for the most requested Clipper customer services.

Many services may be accessed online by logging in to your account, a secure place to add value to your card, set-up Autoload, manage your account information, and more.

If you’re looking for additional information, call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) Or visit an In-Person Clipper Customer Service Center. See below for locations, hours and services offered.

Most Requested Customer Services

If I want to... I should...
Register a card Register a card online here
Report a lost, stolen or damaged card Log in to my account*
Request a refund Call Customer Service at 877.878.8883
Report a defective card
Call Customer Service at 877.878.8883 to discuss your options, or bring your card to an in-person Customer Service Center
Check card balance Log in to my account or call Customer Service at 877.878.8883
Modify Autoload settings Log in to my account
Change Autoload funding source Log in to my account
Check transaction history Log in to my account
Cancel a card Fill out Clipper Card Cancellation form and mail in with card

* Or call Clipper Customer Service to arrange pick up of a replacement card at an in-person location.

Clipper Customer Service

877.878.8883 (TDD/TTY 711 or 800.735.2929)

If you have a question or a problem with your card, Clipper Customer Service representatives are available by phone to help you Monday through Friday, 6 a.m. to 8 p.m., and Saturday and Sunday, 8 a.m. to 5 p.m. Clipper’s automated phone service is available 24 hours a day. (Closed New Year’s Day, Thanksgiving and Christmas.) Some of the services you can conduct by phone include:

  • Order a new adult card
  • Register a card or update your contact information
  • Request a replacement card
  • Request a refund
  • Check card balance
  • Get information about your pending orders
  • Access and listen to your recent transaction history
  • Add value
  • Get detailed information on the Clipper program

In-Person Clipper Customer Service Centers
  • Get an adult, Youth or Senior Clipper card
  • Register a card or update your contact information
  • Replace a lost, damaged or defective card immediately (does not apply to personalized cards)
  • Pick up and submit Clipper forms
  • Check card balance
  • Add value

Location and Hours

San Francisco
Clipper Customer Service Center
Embarcadero BART/Muni Station
Concourse Level
Bay Crossings
San Francisco Ferry Building
One Ferry Building, Shop #22
The Hub
375 Beale Street
7 a.m.–7 p.m.
9 a.m.–2 p.m.

Modified holiday hours
7 a.m.–7 p.m.
8 a.m.–5 p.m.

Modified holiday hours
8 a.m.–6 p.m.
9 a.m.–1 p.m.
Oakland San Jose
Clipper Customer Service at AC Transit
1600 Franklin Street
VTA Downtown Customer Service Center
55-A West Santa Clara Street
VTA River Oaks Administrative Offices
3331 North First Street
8 a.m.–5 p.m.

Closed holidays
9 a.m.–6 p.m.

Closed holidays
8 a.m.–4:30 p.m.

Closed holidays

Clipper Customer
Service Center

Phone: 877.878.8883
TDD/TTY: 711 or 800.735.2929
Fax: 925.686.8221

Mon – Fri: 6 a.m. – 8 p.m.
Sat – Sun: 8 a.m. – 5 p.m.

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